Support

How do I cancel my Dojo subscription?

Apple manages every Dojo subscription, so you cancel it on your iPhone rather than inside the app.

Open the Settings app, tap your name, then tap Subscriptions; choose Dojo and tap Cancel Subscription.

Your access stays active until the end of the period you already paid for. To avoid the next charge, cancel at least a day before it renews.

How do I restore my purchase on a new iPhone?

Sign in to the new iPhone with the same Apple ID you used to subscribe. Then open Dojo and go to the subscription screen.

Tap Restore purchases so Dojo can check your Apple ID and unlock your existing plan.

If it still does not unlock, send your Apple ID email and we will look it up.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. You can request one on Apple's Report a Problem page.

Sign in, find the Dojo charge, and choose the option to request a refund. Apple reviews each request and replies by email.

Refund decisions follow Apple's own policies. Our team cannot approve or reverse them directly, but we are happy to explain the steps.

How do I delete my account?

Open Dojo, go to Settings, and tap Delete account. You will be asked to confirm before anything is removed.

Deleting your account is permanent and cannot be undone. It does not cancel an active subscription, so cancel that in your iPhone settings too.

Our privacy policy explains what data we keep and how we handle it.

What happens to my health data?

You choose what to connect, and you can turn it off at any time.

Heart rate data is used to show your results and to shape your next sessions. Nothing is connected unless you allow it.

Which wearables work with Dojo?

Dojo can show your heart rate with Apple Watch, AirPods Pro 3, WHOOP, or a supported Fitbit.

A wearable is optional: every session works the same without one, and you can add one later.

Connecting a device adds heart rate information to your results and to Sensei's personalized recommendations.

Why is my heart rate not showing?

First, check that Dojo has permission to read heart rate. You can review this in the Health app under Sharing.

Next, make sure your watch or band fits snugly and is unlocked. A loose fit can cause gaps in the reading.

If the graph is still empty, tell us your device model and app version. That information helps us find the cause quickly.

How does Dojo work with Apple Watch?

Wear your watch during a session, and Dojo follows your heart rate from beginning to end.

Afterwards you will see a graph of the session, including any time below your resting heart rate.

Over several sessions, those graphs help Sensei learn which practices settle you best.

Can Dojo help me fall asleep?

Yes: ask Sensei for a sleep session, and it ends softly instead of waking you back up.

Start it in bed, close your eyes, and let it fade out. Sleep sessions rely on slow breathing and gentle body scans.

What if a session will not load?

Check your internet connection first, especially on hotel or office networks. Then install the latest version of Dojo from the App Store.

If the problem continues, close the app fully and open it again.

If you are still stuck, send a short note with what you saw and when it happened.

What if a session does not feel right?

Just tell Sensei, and ask for something shorter, longer, quieter, or more focused on sleep.

Sensei remembers what you ask for, so you only need to say it once. It can create a new session in about a minute.

How long are the sessions?

Sessions run two to forty-five minutes; pick a length, or let Sensei choose one for your day.

Short sessions fit a busy day, while longer ones give your body more time to settle.

Can I change the voice?

Yes, you can pick from several narrators, male and female, and switch whenever you like.

Dojo remembers your choice, so your next session uses the same voice.

Can I share a session with a friend?

Yes, send any session as a link, and your friend can listen right in their browser.

They hear exactly what you heard, even if they do not have the app.

Is Dojo available on Android?

Not yet; Dojo is available for iPhone and Apple Watch today.

You can join the Android waitlist and we will let you know when it is ready.

Is Dojo a medical app?

No, Dojo is a wellness app, not a medical device or a diagnosis.

Its heart rate views are for reflection only. If your sleep, stress, or heart worries you, please talk to a doctor.

How do I reach a person?

Use the form below or email us directly. A real person on the Dojo team reads every message.

Include your App Store email and a short summary of the issue. Clear details help us give you a real answer the first time.